About the Company

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.

Assort is led by Jon (Founder of Shimmer YC S21, 7 publications in healthcare AI, former UCSF med student, Stanford grad in top 3%) and Jeff (former Head of Product Engineering at Athelas/Commure, first engineer at Cameo, engineer at Facebook, Duke grad).

In 2023, Assort became the first voice AI to answer phone calls for patients. Since then, we’ve facilitated over 25 million patient interactions, helping health systems automate operational tasks and navigate care at scale. We're growing fast — with millions in ARR every quarter and 6.1× growth since Q4 2024.

We’re well-capitalized, with 3× revenue growth since our Series A, and backed by leading investors including Quiet Capital, First Round, and Chemistry. Strategic angels include the former CMO of Flatiron Health, a board director of Athena Health, and founders of Infinitus, Mercury, Mammoth Biosciences, and PathAI.

Join us to build and scale Assort OS — a customizable fleet of genAI agents that power seamless, intelligent interactions between patients and providers.

About the role

We are seeking a detail-oriented and analytical Operations Associate to join our team and play a crucial role in reporting on the performance of our voice AI capabilities and managing our processes.

As our Operations Associate, you will be responsible for reviewing the performance of our voice AI agents for our customers. You will be identifying issues and trends and preparing comprehensive reports for both internal teams and clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

What you'll do

• Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines.

• Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution.

• Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories.

• Collaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systems.

• Prepare internal reports and summaries to support account management and strategic planning, under the guidance of a Director of AI Deployment & Success.

• Collaborate with our engineering and product team to refine feature and performance criteria

• Gather and synthesize customer insights to identify opportunities for improvement in our technology/product offerings

• Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency.

What we're looking for

• Bachelor's degree in Business Administration, Data Analytics, or related field

• Able to work hours from 8AM PT - 7 PM PT

• 1-2 years of experience in product operations, quality assurance, or customer service environments

• Strong analytical skills with the ability to interpret complex data and derive actionable insights

• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.

• Excellent written and verbal communication skills

• Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)

• Detail-oriented with a keen eye for identifying patterns and anomalies in data

• Ability to manage time effectively and meet daily reporting deadlines

• Strong problem-solving skills and a proactive approach to addressing issues

Bonus Points

• Experience with product management/operations or customer service metrics is preferred

• Knowledge of healthcare industry terminology

• Experience with low code/no code automation tools for process improvement/optimization efforts

• Experience with project management/documentation tools like Notion

What benefits do we offer?

• Competitive pay and performance bonuses

• Professional development opportunities and training budget

• Flexible work hours and remote work options (post-onboarding)

How We Work & What We Value

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

• Back to basics

• Accessibility for all

• Always accountable

• Relentless resilience

• Ship fast, ship often

Compensation Range: $75K - $95K