<div class="content-intro"><p></p> <p></p> <p>In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities.</p> <p>While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies.</p> <p>Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility.</p> <p>By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.</p> <p></p> <p></p></div><p>The Senior Customer Solutions Engineer is a high-impact individual contributor role for a seasoned technical engineer who thrives at the intersection of complex systems and customer outcomes. You will own FORT's most demanding customer integrations end-to-end — from integration design through deployment — while serving as a deep technical resource for the broader Customer Solutions team. You'll bring hard-won field expertise, sharp judgment on safety-critical systems, and the credibility to lead technical conversations at any level of a customer organization.</p> <p>This role requires deep technical expertise, strong customer communication skills, and the ability to operate autonomously across fast-paced industrial environments and strategic accounts.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Customer Integration Ownership</strong></p> <ul> <li>Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms</li> <li>Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance</li> <li>Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders</li> <li>Serve as a primary point of escalation for complex technical issues — diagnose, resolve, and document for future reference</li> </ul> <p><strong>Technical Architecture &amp; Safety</strong></p> <ul> <li>Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms</li> <li>Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers</li> <li>Conduct trade studies to evaluate technical options and provide clear recommendations with supporting rationale</li> <li>Assess the impact of proposed engineering changes across hardware, firmware, software, and safety domains</li> </ul> <p><strong>Cross-Functional Influence</strong></p> <ul> <li>Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction</li> <li>Represent FORT in escalations, technical executive briefings, and key account reviews</li> <li>Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team</li> <li>Share expertise with peers through case reviews and technical deep-dives that convert hard-won field experience into team knowledge</li> </ul> <p><strong>Required Qualifications</strong></p> <p><strong>Experience</strong></p> <ul> <li>4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation</li> <li>Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight</li> <li>Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks</li> <li>Experience influencing cross-functional teams without direct authority</li> <li>Ability to travel up to 30%, including international travel</li> </ul> <p><strong>Technical Skills</strong></p> <ul> <li>Deep hands-on experience with CAN bus protocols and API integration in industrial contexts</li> <li>Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)</li> <li>Ability to read and interpret wiring schematics, electrical diagrams, and system architecture documentation</li> <li>Comfort navigating ambiguity in complex, multi-vendor integration environments</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Prior experience as a field engineer at a robotics, automation, or industrial controls company</li> <li>Experience integrating wireless control or E-Stop systems into mobile robotics platforms</li> <li>Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)</li> <li>Experience contributing to the product roadmap or playing a customer-zero / design-partner role on new product development</li> <li>Background building or contributing to technical playbooks, onboarding materials, or field documentation</li> </ul> <p><strong>Work Style</strong></p> <p>Remote, United States. Travel up to 25–30% to customer sites, with flexibility for strategic account needs. Philadelphia-area candidates welcome to work from FORT's office.</p> <p>&nbsp;</p>