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Director of Partner Success

Mulberry Technology

Mulberry Technology

Posted on Friday, October 21, 2022

Mulberry is disrupting the $50B product insurance industry with consumer-first product protection solutions built for ecommerce. Mulberry provides consumers with various product and shopping protection options to suit their needs, ranging from unlimited coverage to free plans. We are passionate about helping consumers shop with confidence and protect everything they buy online, without the crazy markups and fine print gotchas all too common in the insurance industry.

We are growing rapidly and are looking for a versatile Director of Partner Success to join our team and help accelerate the next phase of our exciting growth story. This role will be responsible for managing strategic partnerships with merchants, ecommerce tools, and D2C companies to leverage Mulberry's assurance products, technology, and exceptional consumer experiences to reach mutual successful outcomes. As a Director of Partner Success at Mulberry, you will be working with a close-knit team with deep experience building consumer-first products for an evolving category and ecosystem.

What You'll Do:

  • Own relationships with our highest value partners throughout the entire partner lifecycle
  • Build, implement and continually innovate on the partner lifecycle journey, including onboarding, reporting, and business reviews
  • Efficiently manage the timely completion of all cross-functional deliverables, partnering with internal teams to ensure the highest quality of materials presented to our partners
  • Be the expert on your book of business by thoroughly and continually doing discovery with partners, making sure you understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
  • Proactively analyze partnership performance to provide trend analysis and recommendations that drive increased partnership value to both sides
  • Own renewals for all partnerships in your book of business
  • Constantly mine for optimization and growth opportunities across your book of business, and when found, own the creation and drive forward plans to realize this additional potential
  • Navigate partner organizations to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
  • Plan and implement executive business reviews to ensure partnership and success alignment
  • Own the positive outcomes and stellar experience of our strategic partners
  • Own a revenue target and forecast future revenue outcomes on an ongoing basis

What We’re Seeking:

  • Minimum of 4 years working in client-facing account management, customer success, or business development
  • Experience working in ecommerce, fintech, or insurancetech a plus
  • Previous experience owning a revenue target and responsibility for customer renewals/upsells
  • Competence in speaking to/understanding technical integrations a plus
  • Demonstrated ability to contribute strategically to clients and company, combined with comfort to roll sleeves up and dig into the executional detail
  • Polished, articulate, and credible when communicating with partners in business and social settings
  • Ability to work in a fast-paced, entrepreneurial environment
  • Strong interpersonal, communication and presentation skills
  • Highly curious about how businesses work and make money, taking opportunities to learn about new industries and business models
  • Comfortable with ambiguity
  • Metrics-driven

Benefits and Perks:

  • Competitive salary
  • Equity in a rapidly growing Series B funded startup
  • Medical, vision, and dental benefits
  • 401k with company match
  • Unlimited PTO (minimum 15 days off required)
  • Paid sabbatical after 3 years of tenure
  • 12 weeks paid parental leave
  • Strong, vibrant, and fun culture, with lots of virtual outings!