Company Overview

Spruce is a cloud-based healthcare communications platform that powers clinical workflows for both in-person and remote care. The Spruce platform is built for HIPAA compliance and offers advanced solutions in telemedicine, phone systems, medical SMS texting, secure messaging, team collaboration, population management, workflow automation, and many other necessary areas and functions of healthcare today.

From solo providers to large multi-site, multi-specialty practice groups, Spruce is trusted by many thousands of diverse medical organizations that need to manage their digital operations and clinical communications. The platform is well-loved, with a 4.9+ star rating across 90K+ reviews.

About the Role

As a Commercial Account Manager, you'll be a trusted advisor to a portfolio of strategic, high-value customers, helping them realize the full potential of our platform to meet their needs. You will develop a deep understanding of each account's core objectives and work closely with Technical Account Managers (TAMs) to tailor solutions that drive measurable outcomes.

This role blends customer success with proactive account management — you will balance relationship-building, technical insight, and commercial acumen to deliver retention, growth, and long-term value. You will analyze account health and usage trends to identify opportunities for improvement or expansion, presenting solutions that align with customer objectives and business impact.

You’ll also drive key commercial motions, including contract renewals, upsells, forecasting, and negotiations. Success in this role requires strong customer-facing skills, a consultative approach, and a passion for building trusted partnerships that directly impact revenue, retention, and customer satisfaction.

Key Responsibilities

• Build and maintain strong, trusted relationships with key customer stakeholders, including decision makers and critical users within each account, transforming them into Spruce champions.
• Develop long-term strategies for their assigned book of business through product adoption and growth.
• Partner closely with Technical Account Managers (TAMs) and Technical Support Engineers (TSEs) to tailor technical solutions and resolve customer challenges.
• Monitor account health, usage trends, engagement metrics, and billing trends to identify risks and opportunities for growth.
• Conduct quarterly business reviews, collect feedback, and act as the voice of the customer internally for product and marketing improvements.
• Inform customers about relevant features, new releases, and upcoming product updates.
• Secure annual commitments from customers, drive renewals, and execute upsell strategies that align with customer goals and drive expansion.

Preferred Qualifications

• 3+ years of experience in a customer-facing, commercial role (e.g. Commercial Account Manager, Sales Executive, Customer Success Manager, etc.), engaging in commercial conversations with prospects or customers.
• Proficient understanding of B2B SaaS, with experience supporting technical products or platforms (extra credit for healthcare-related and/or telecommunications field experience).
• Track record of driving commercial strategies— able to identify expansion opportunities, negotiate pricing, and structure deals in the service of business performance, while being customer-focused.
• Strong analytical capabilities to interpret customer data and technical configurations, ensuring solutions and strategic advice are grounded in measurable insights.
• Exceptional organization, communication, and presentation skills, with comfort engaging executives and operational stakeholders, and the ability to clearly and thoughtfully explain complex concepts to diverse audiences.
• Growth-oriented mindset that thrives in a fast-moving company and is open to learning new things and iterating rapidly.
• Passionate about making a real difference in healthcare in America, with a high degree of empathy and a strong desire to help others.
• Bachelor’s degree.

Compensation: $120-140k OTE annually, with benefits

Work Environment and Benefits:

• Flexible location; this role is remote, but you must be located in New York (state), Texas, Alabama, California, or Oregon.
• Competitive salary and comprehensive benefits package, including medical, vision, and dental insurance, with company premium support
• 401k with company contribution and additional benefits (including significant expense coverage)
• Opportunities for professional development and career advancement in a rapidly growing company.
• Collaborative and inclusive work culture focused on innovation and customer success.
• Opportunity to transform patient care and clinical operations through advanced healthcare communication technology.

Application Process:

If you are passionate about healthcare technology and possess the skills and qualifications outlined above, we encourage you to apply for the Commercial Account Manager position at Spruce Health. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to hearing from you!

Equal Opportunity Employer:

Spruce Health is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.