Partner Experience Specialist (US + LATAM)
Verkada
San Mateo, CA, USA
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About the Role
Verkada is looking for a Partner Experience Specialist to join our newly formed Partner Experience Team. This role is a critical "first mile" of the Verkada reseller partner journey. Sitting within the Sales Strategy and Operations (SOPS) organization, this is a centralized team that evaluates Verkada’s reseller partner applications and delivers a quality and consistent onboarding experience for our partners in the Americas region.
As a Partner Experience Specialist, you will be the primary point of contact during a partner’s critical first 6-12 months, ensuring they are strategically aligned with Verkada’s sales motion and technically enabled to delight our customers. This role is built for a relationship-driven professional who excels at influence, data-backed decision-making, and high-impact communication.
What You'll Do
- Be Verkada’s point of contact for prospective reseller partners
- Respond to inquiries regarding becoming a Verkada partner
- Hold regular batch info sessions
- Identify best-fit partnership opportunities for Verkada through inbound applications
- Qualify partner applications and validate responses
- Evaluate and decide on partner applications, in collaboration with our sales and channel leaders
- Complete partner documentation requirements
- Develop and conduct foundational partner enablement sessions
- Co-develop the curriculum to set-up new partners for success
- Build assets to effectively enable our new partners
- Conduct enablement sessions
- Enforce partnership agreements
- Keep partners accountable to their commitments to the partnership
- Coach, unblock and support new partners
- Address Partner Questions, especially for our long tail of partnerships
What You Bring
- Relationship-Driven: You build trust quickly and can influence partner behavior without direct authority.
- Engaging Communicator: You are a personable leader who excels at teaching processes and running high-energy training sessions.
- Sales-Aligned: You understand the pressure and pace of a high-growth sales environment and can speak the language of our Channel Managers and Sales leaders.
- Analytical Mindset: You are detail-oriented and can spot a high-quality partner versus a "resource drain" based on data and inbound profiles.
- Bachelor’s degree.
- 1–3 years of experience preferred, either in Channel Enablement, Sales Ops, Customer Success, or a high-velocity Sales/Account Management role.
- Proven ability to present to groups and lead training sessions (virtual or in-person).
- Experience working with CRM workflows (preferably Salesforce)
- You bring a strong sense of urgency to your work and take personal ownership of outcomes, consistently finding creative solutions in undefined territory.
- Native or fluent in Spanish.
- Must be willing and able to work onsite five days per week in San Mateo, CA.
US Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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