Customer Experience Specialist
Posted on Tuesday, March 28, 2023
Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.
We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role:
The customer experience specialist is responsible for ensuring that customers have a positive interaction with the company.
He/She may also be tasked with developing and implementing strategies to improve the overall customer experience.
What You Will Do ?
- Ensuring that customer issues are handled in a timely manner, and following up with customers to make sure that their issues have been resolved.
- Reviewing customer feedback and complaints to identify areas for improvement and opportunities for growth.
- Creating reports on customer satisfaction levels and results from surveys or focus groups to help identify trends and improve customer service.
- Tracking customer information such as contact information and preferences so that they can be contacted in the future.
- Monitoring customer satisfaction with products and making adjustments as needed.
- Analyzing data to identify trends in customer preferences, needs, and buying habits.
What You’ll Need ?
- Degree in Communication, hospitality, or any related field.
- Experience in a Customer Service environment.
- Excellent communication and attention to detail skills.
- Strong organizational and negotiation skills.
- Proficient in MS Office and CRM software.
- Empathetic and patient personality.
- Proven ability to stay calm under pressure.
Do you want to become part of our first-class team? You should definitely send us your application. 🚀