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Customer Experience Specialist



Customer Service
Tunis, Tunisia
Posted on Tuesday, March 28, 2023
About Yassir
Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.
We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role:
The customer experience specialist is responsible for ensuring that customers have a positive interaction with the company.
He/She may also be tasked with developing and implementing strategies to improve the overall customer experience.

What You Will Do ?

  • Ensuring that customer issues are handled in a timely manner, and following up with customers to make sure that their issues have been resolved.
  • Reviewing customer feedback and complaints to identify areas for improvement and opportunities for growth.
  • Creating reports on customer satisfaction levels and results from surveys or focus groups to help identify trends and improve customer service.
  • Tracking customer information such as contact information and preferences so that they can be contacted in the future.
  • Monitoring customer satisfaction with products and making adjustments as needed.
  • Analyzing data to identify trends in customer preferences, needs, and buying habits.

What You’ll Need ?

  • Degree in Communication, hospitality, or any related field.
  • Experience in a Customer Service environment.
  • Excellent communication and attention to detail skills.
  • Strong organizational and negotiation skills.
  • Proficient in MS Office and CRM software.
  • Empathetic and patient personality.
  • Proven ability to stay calm under pressure.
Do you want to become part of our first-class team? You should definitely send us your application. 🚀